Living then move out
The only good thing about this place is that there is plenty of parking here and that the service request is always fulfilled ... in orderly time. Other then that we notice that the pool is always dirty, foggy and somewhat slimy, neighbors meeting up with outside people to fight at 1am ( I have video) cockroaches running around outside at night and when we tired to have inspection done to turn in the apparent they left us waiting from 10am til 2pm just for us to call them and they tell us that they would have to reschedule after they had already called us and said they would stop by at 11am. Then the day that was set for the reschedule we got here on time 10am sharp no one shows up we go to the office and they are closed had to wait around for an hour just to turn in the keys no inspection was ever done. Every unprofessional. Gates to come in and out never work, random people come to use the pool since the gates don’t close and trash the pool area. Read More about Living then move outBy: Kenlly Bernal Verified Resident
Wonderful Experience Living at Rancho Belago
Hello, I... We have enjoyed our time living at Rancho Belago. Love our Apartment Location and we have never had any issues ... with our neighbors. The Maintenance Team has been very attentive. The Office staff is simply wonderful, great Job overall. I would recommend Rancho Belago as being a very nice place to enjoy Home time. The pool can be a bit noisy at times. And of course, our homeless population around the area does have the occasional visit here and there. I'm not sure we can do much regarding that anywhere in the city. Gym area is very nice also, every time I have used it - it has been clean. Suggestions: Would be to open the Main area after hours where we can enjoy time after work. It's only open during the day which most of the time people work and closed on the weekends. Read More about Wonderful Experience Living at Rancho BelagoBy: Morena Arias Verified Resident
Review
Tenemos 5 años en este lugar y estamos muy contentos. Tenemos excelente vecinos y cada vez q tenemos un problema con el mantenimiento ... Ernesto es el mejor en ayudarnos. Siempre amable servicial y puntual. Nos gusta mucho la ubicación. Tiendas accesibles el fwy 60 vistas muy bonitas y en la oficina siempre muy amables. Muy tranquilo el área. Queremos seguir aquí. Read More about ReviewBy: Martha Perea Verified Resident
Highly recommend!
I highly recommend Rancho Belago Apartment Homes. They have been very helpful with questions and concerns that I had when ... I came to view their available homes. It is a very clean and professional place. I am happy that we were able to get approved and move in process was made so easy by the staff. They are friendly and communication is very effective. Read More about Highly recommend!By: Daisy Verified Resident
Maintenance Review
Ernesto is such a good maintenance manager. Any problem I have he is very prompt to fix it. My water heater has been leaking ... and he came out both times as soon as I put in the work order to come and review it. He also carries himself very professionally by wearing shoe covers while in your home. Which honestly goes a very long way. I really appreciate the promptness he shows , the professionalism , as well the patience he exudes. Thank you for all that you do! Read More about Maintenance ReviewBy: KLynn Smith Verified Resident
Great Job!
Ernesto, Service Manager does great maintenance work. He is very professional with tenants, and does great maintenance repair ... work. With Ernesto on the job, I am confident and can feel rest assured, that my repair issues will be fixed, in a professional and great manner. Thank you Ernesto! Thank you, Rancho Belago. Read More about Great Job!By: T. Zackary Verified Resident
Maintenance
Ernesto was quick and super friendly ! He’s a gemBy: Wendy Olivas Verified Resident
Maintenance Service
Ernesto has great service, kind, and helpful. Great job!By: Jorge Palomino Verified Resident
Awsome Welcome
The staff were very helpful and the location is great, they answered me with all my questions and provided me with a easy ... move in. I really appreciated their service. Read More about Awsome WelcomeBy: Justin Morris Verified Resident
Maintenance
Maintenance staff Anthony was excellent! He repaired our sink and cleaned up everything after he finished. Excellent and ... speedy service. The best aspect of living here. Read More about MaintenanceBy: Jasmine Moore Verified Resident
Maintenance review
The maintenance team is always on point ! I always get help the very next day after putting in a request. Ernesto has personally ... helped me a few times and he’s always nice, fast, and efficient. Thank you !! Read More about Maintenance reviewBy: Symphony Duncan Verified Resident
Unable to reach emergency maintenance during ceiling leak
This is unacceptable. My ceiling within my apartment bathroom is currently leaking from the upstairs residency and has started ... to bubble my paint and ruin the bathroom floor. Upon calling the emergency number provided in my home pamphlet during move-in, the call was unable to be completed and no other number is provided to help resolve this issue. This is an unacceptable situation that the ceiling Is leaking and there can not be a solution during an emergency. I will be speaking with management first thing in the morning to hold them accountable of these actions as I have exhausted all options on my end. Read More about Unable to reach emergency maintenance during ceiling leakBy: Anonymous Verified Resident
Kiana is the best so nice and helpful.
Kiana has help me through my whole move in process. Even with me getting discouraged with dates and everything. Kiana made ... it happen She’s very professional and does a fantastic job.With her communication and any questions or concern you might have she on it. Also love my unit very spacious clean and a place to call home. Proud and happy tenant here. Read More about Kiana is the best so nice and helpful.By: Marshawna Osborn Verified Resident
Maintenance team
Thank you for being responsive on our concerns for the water heater. Ernesto is so kind and helpful.By: Mk Verified Resident
Kiana very helpful
Ms. Kiana recently helped us transition to a 2 bedroom and was beyond helpful. The transition was smooth and she made sure ... our apartment was ready for us to move in! Read More about Kiana very helpfulBy: Iliana Verified Resident
Water Heater Replacement
Ernesto and his crew were incredibly helpful and kind as they replaced our water heater. It was done in a quick and timely ... fashion and was very pleasant to work with. Thank you! Read More about Water Heater ReplacementBy: Anonymous Verified Resident
Disrespectful neighbors
Continuous problem with same neighbor and noise issue. Reported repeatedly to manager and no action taken. Noise violations ... past curfew, parking of their friends in car port area without registration nor a right to be there. Slamming doors, loud guests past 10pm during work week. Manager turns a blind eye and deaf ear. This has been going on for over a year. Pool area always closed down for one reason or another. Gates broken, finally starting to see security again. Very expensive for what we put up with. Who is screening these tenants?? Are they qualifying on covid pay?? This place has sadly deteriorated over the last 2 years. Look elsewhere. Read More about Disrespectful neighborsBy: Current Resident Verified Resident
Ms Kiana
Thanks for the excellent service you provide in the office helping with the computers. Great job !By: Jimmie Prince Verified Resident
Ernesto
I really want to thank Mr. Ernesto for the great job he does around the complex, and by keeping clean always fixing thing ... like " AC conditoners " ,locks for doors. thanks alots. Read More about ErnestoBy: Jimmie Prince Verified Resident
Maintenance Review
Hello Weidner/Rancho Belago Team, I hope this email finds you well! I just wanted to reach out and let you know that I had ... Ernesto (maintenance manager) come in to fix a good number of things for me over the past couple of days. There were plenty of tasks and Ernesto completed them with no problem and in a timely manner. Each time Ernesto comes he is extremely respectful and pleasant! I thank your team for promptly getting these requests to Ernesto and thank Ernesto for his hard work and diligence! Read More about Maintenance ReviewBy: Anonymous Verified Resident
Maintenance Team is awesome!
Ernesto is always super professional, kind, and makes sure work orders are completed in a timely manner. I have been living ... here for three years and have had great experiences with Ernesto and maintenance team! Thank you for all you do ?? Read More about Maintenance Team is awesome!By: Juana Stoneburner Verified Resident
Kiana and maintenance personel
I am very happy and satisfied with Kiana. She was very knowledgeable about the facility and was very helpful. She made the ... experience very good for me. The maintenance personnel were also very helpful and fixed what they too in a timely manner. All personnel at Rancho Belago have been very helpful and very nice. I appreciate all the help they have given me. Read More about Kiana and maintenance personelBy: Julian Zamora Verified Resident
Maintenance
I submitted three tickets on 10/24 to have maintenance work done in my unit. Jose stopped by to take care of the problems ... I was having with two sinks and lighting in one of the restrooms. Jose was very professional and did an outstanding job. He was very neat, thorough, efficient, and friendly. Thank you Jose for your outstanding assistance. Read More about MaintenanceBy: Beverly Caldwell Verified Resident
Diaspop
From day one living in these apartments has been nothing but disturbing. We have more than a severe homelessness/burglary ... issue. The office staff is incompetent. Don’t bother having any maintenance issues over the weekends. They won’t be addressed until Monday morning 10am if the staff shows up on time. It is most definitely NOT safe and/or comfortable. No worries- the homeless shower in the pool and live on premises for free. Our top notch security makes sure of it. If your car gets towed we have the worst towing company that oversees this. Pepe’s towing. They can’t give you any answers. Aside from all the mountain critters we get-again expect many homeless people around dumpster. diving. It’s been 4 months and I am still waiting on a call back/email from the higher ups regarding these and many other matters. The only way they reach out is if something is wrong with payment. It really show how much they care to upkeep and maintain our properties. We stopped having items delivered home as the homeless/ thugs take access Read More about DiaspopBy: Samantha I. Verified Resident
Maintenance man Ernesto
When I ever I make a report and some comes who is not Ernesto nothing seems to get done but when Ernesto comes he gets stuff ... done that same day and if he can’t he gives me a date and sticks to it I request him every time I can Read More about Maintenance man ErnestoBy: Tylina Rimkus Verified Resident
Review on Jose and Ernesto
Jose and Ernesto came today to fix my bathroom sink and they were wonderful just the best service ever. They’re so hardworking ... and kind. Thank you to the maintenance team here at Rancho Belago apartments. Read More about Review on Jose and ErnestoBy: Anonymous Verified Resident
Max, we would like to commend you.
We would like to take the time to thank Max. Upon hearing that our air conditioner was not working, he immediately empathized. ... He called to update us, check on us, and even came out to gift us for our patience. He was thoughtful, caring, and ensured we were happy and comfortable during this hot spell. These attributes are what make for a great property management team. Thank you for all you do. Read More about Max, we would like to commend you.By: Sherene Cain Verified Resident
Ernesto did a great job
Ernesto did a great job repairing the air conditioner. He worked diligently all day without complaint. He was pleasant, caring, ... and didnt stop until it was completed. Thank you for your great work, carefulness, and attention during this hot spell. Read More about Ernesto did a great jobBy: Sherene Cain Verified Resident
Pool is Dirty
Pool is dirty and we pay too much rent for the pool to be dirty, This is the 3rd time in 2 weeks I have went to the pool ... and it’s has leaves etc inside Read More about Pool is DirtyBy: Anonymous Verified Resident
Maintence request
So I had a problem with my AC only blowing hot air. It was addressed today by Ernesto and Raul. They did a great job taking ... care of the issue. Ernesto was polite and professional and showed genuine concern in wanting to get my air conditioner up and working again. It now is working perfectly again. On a side note, I've been living here four years now, just resigned my lease for year number five. Ernesto has always been friendly, taking the time to wave and smile when he's driving by on his work cart. You can tell he is genuinely a good guy. I am truly looking forward to year five here at Rancho Belago. Many thanks! Paul Read More about Maintence requestBy: Paul Wade Verified Resident
Rancho Belago is THE BEST!!!
Let me say the Staff is Great they are very professional and nice, The Apartments are Luxurious, Nice and Cozy….Best Apartments ... in Moreno Valley Thank You Rancho Belago Read More about Rancho Belago is THE BEST!!!By: Tiffany Verified Resident
Rancho Belago is Amazing
Rancho Belago Apts are beautiful!!! Staff is amazing and very friendly, Units are Very spacious and very cozy I love it… ... Great Job Weidner u guys are Great!!! Read More about Rancho Belago is AmazingBy: Tjones Verified Resident
Fast and expedited Service
Ernesto was able to fix all things in my new apartment within hours of my service request. He was fast and super efficient ... took him about 30 minutes to perform a sink faucet replacement, a high ceiling bulb replacement, change my ceiling fan direction for summer use (vs winter use), as well as fixing the weird wobbling motion it had when set at high speed, and fixed my ac vents so that the ac will be better distributed amongst the entire apartment. I definitely hope Ernesto comes back for any future maintenance issue I may experience in the future. Read More about Fast and expedited ServiceBy: Jeniffer Perez Trejo Verified Resident
A/c and fridge
Good afternoon! Ernesto came in this morning to help us with our a/c and fridge. He was very quick and efficient and really ... a sweet man! He did a great job, 5 stars. Thank you! Read More about A/c and fridgeBy: Symphony Duncan Verified Resident
Maintenance Team!
Placed a maintenance team to help fix our clogged tub/shower and Ernesto came in the very next day and took care of it right ... away. Not only was he professional at his work, but he was very nice and welcoming :) Read More about Maintenance Team!By: Steffanie Oh Verified Resident
Maintenance Guys!
Just wanted to give a shout out to the maintenance department in the property. All of them work hard and get the job done ... in a timely manner. Everytime I put in a request, the job is done quickly and top notch service. Ernesto and Mario are the one's that come to my apartment the most and their work is 5/5 stars and they are very friendly as well. Thanks guys for your hard work! Read More about Maintenance Guys!By: Anonymous Verified Resident
Maintenance
Been here for 5 months. Our kitchen faucet been real low. Called for service 3 times. Made it a Lil better and always said ... was normal. (We’re not stupid) but ok. Ernesto Tellez came in to n today (12-27-21)..15 min later and everything is literally back to an actual sink!.. normal. FINALLY. Read More about MaintenanceBy: Mariano Verified Resident
Maintenance
The Maintenance Crew has been great. The last couple calls dealing with the AC and Shower were dealt with in a timely manner. ... Ernesto has helped us out a couple of times now. He is always professional. Thanks for going above and beyond. Read More about MaintenanceBy: Anonymous Verified Resident
Ernesto great job!
Ernesto is our go to guy for all repairs and maintenance. We appreciate how thorough and knowledgeable he is with each project. ... We can count on him that each request will be handled with care and integrity, especially during the covid 19 pandemic. Thank you Ernesto! Read More about Ernesto great job!By: Tiffany Tiglar Verified Resident
Wonderful Community To Live
Love the community and the Staff is amazing.I love the hiking trail and movie theater.By: Thomas Fam Verified Resident
Excellent place to live
I love living here because the office staff Anna and Hunter are so nice and helpful. Maintenance is always very attentive ... to any problem you may have and I have lived here for 2 yrs and it has been the best experience of my life. Thanks Rancho Belago Read More about Excellent place to liveBy: Valerie Miller Verified Resident
Great office staff
I love it here!By: Richard Antoine Verified Resident
Maintenance
I would like to thank you for the quick solution to my maintenance request and also for the attention , dedication and good ... service provided by Ernesto, we are very satisfied. Thank you Ataliba Read More about MaintenanceBy: Ataliba Silva Verified Resident
Maintenance
My husband and I are very pleased with the Maintenance Crew here at Rancho Belago. Especially Ernesto who always goes out ... of his way to help with maintenance work orders and makes sure sure things are fixed in a short time. His friendly and prompt service are very appreciated! Read More about MaintenanceBy: Miriam Guerrero Verified Resident
The “home” in Apartment Homes
Just want to recognize the friendly and enthusiastic support from the staff at the leasing office. Reyna has been especially ... helpful and efficient starting with our first meeting over two years ago when she helped us choose to move to this Weidner property. She truly embodies the “home” in Apartment Homes by treating community residents as members of the family. Reyna has been the steady anchor, keeping things running smoothly. Just last week, we renewed our lease for the third year – all done electronically with just a couple of phone calls, a testimonial to her ability to get things done without missing a beat. The maintenance staff led by Ernesto also deserves credit for keeping the grounds neat and clean, and for promptly attending to any needs that we may have. Read More about The “home” in Apartment HomesBy: AB Verified Resident
Thank you Ana
Ana has made our experience the best ever. She is so professional, nice, accommodating, and makes you feel valued. She is ... the best in customer service. There is no one like Ana. Thank you Ana for always giving and being the very best! Read More about Thank you AnaBy: Priscilla Davenport Verified Resident
Move in
Great place to move in and had a great experience moving in Ana is absolutely amazing so helpful and always willing to help ... and answer any question. Coming from someone that moved 4 times in the last 3 years for work moving in at Rancho Belago and with the Help from Ana was the best experience I have had. Ana thank you for all your help. Read More about Move inBy: Mark Olah Verified Resident
Good maintenance
Needed some items fixed/replaced. Ernesto stopped by promptly with the right tools and fixed everything in just a few minutes. ... He is good with customer service. Great job Ernesto! Read More about Good maintenanceBy: AB Verified Resident
REVIEW
Love the property, Manager Rayna is awesome, always kind and always goes the extra mile to make the residents happy, she ... will always make things right, I appreciate all she does, I will give her a 10 on the scale due to her great customer relations, and with all the residents thank you Read More about REVIEWBy: Donna Richard Verified Resident
maintenance
I will like to say thank you very much to Enesto, he was such of a gentleman, and great help for restoring my heater, and ... the drainage system my apartment. call him anytime when i need his help. Read More about maintenanceBy: Deborah Nsiah Verified Resident
Overall Rating
4.5/5Ratings By Category
- Monday: 10 AM to - 6 PM
- Tuesday: 10 AM to - 6 PM
- Wednesday: 11 AM to - 6 PM
- Thursday: 10 AM to - 6 PM
- Friday: 10 AM to - 6 PM
- Saturday: Closed
- Sunday: Closed
-
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